Organization Summary:
University Hospital (UH) is New Jersey’s academic medical center and the principal teaching hospital for Rutgers New Jersey Medical School. UH is ranked among the best hospitals in northern New Jersey, published by the U.S. News and World Report, and is fully accredited by the Joint Commission.
UH is an independent, state-owned, standalone medical center with 519 licensed beds and more than 3,600 employees. It serves as a regional resource for advanced care across a wide range of medical specialties. UH is home to northern New Jersey’s Level I Trauma Center and provides care in an abundance of complex medical specialties such as liver transplant, cardiology, neurosurgery, and stroke. As one of New Jersey’s most outstanding hospitals, the organization is vastly dedicated to patient care, research, and educating the providers of tomorrow.
The Opportunity:
Reporting to the President and CEO, the Chief Operating Officer’s primary purpose is to direct, administer, and coordinate the activities of the Hospital in accordance with the policies and objectives set forth by the CEO and Board of Directors. The Chief Operating Officer will be a strategic partner to the CEO and will be called upon to make recommendations to the CEO in the development of corporate policies and strategic goals that address the hospital’s operations, personnel, financial performance, and overall growth. Maintaining a long, big-picture view, the Chief Operating Officer has a clear vision for the business and hospital operations, and they offer contingency plans and generate breakthrough ideas. They build trust and inspire confidence that University Hospital will successfully meet the inherent challenges of today’s rapidly changing healthcare environment.
Key Responsibilities:
The Chief Operating Officer will have a broad set of responsibilities, with a focus on the following areas:
- Patient-centered processes:
- Actively contributes to creating a friendly, welcoming, and safe environment for University Hospital customers.
- Drives collaboration with leadership, including physicians.
- Organizes and monitors operations to accommodate and respond to patient needs, concerns, and complaints within 24‐ 48 hours of complaint.
- Continuously displays a “can do” attitude within the department and across department lines to contribute to the overall customer service plan.
- Monitors and analyses data on patient satisfaction and takes corrective actions as appropriate.
- Acts as a role model for Service Excellence; developing professional liaison with all customers.
- Maintains professional composure and confidence during stressful situations.
- Customer service scores for work area meet/exceed targets.
- Ensures that all staff demonstrates respect for patient rights and are committed to the uniqueness of the individual patient.
- Provides operational oversight for the management of the organization and for the development and implementation of hospital-wide policies and procedures that promote quality patient care and patient satisfaction.
- As a member of senior leadership, the COO partners with and advises the President and CEO about direction and strategy. Consistent with the CEO’s direction, the COO will be empowered with day‐to‐day decision‐making regarding institutional priorities, achievement of solid financial stability, ensuring compliance with Federal, State and Local regulatory requirements, and efficiency of operations.
- Directs the preparation of the hospital’s short‐term and long‐range plans and budgets based upon organizational goals and growth objectives.
- Serves as the senior executive primarily responsible for administering the clinical services agreement between Rutgers New Jersey Medical School and University Hospital.
- Under the leadership of the President and CEO, builds and sustains relationships with a range of constituencies such as community groups, bargaining units, public officials, and other hospital and academic medical center partners.
- Determines departmental programs toward stated goals and objectives by reviewing analyses of financial, operational, and forecast data.
- Leads hospital operations toward organizational targets.
- Systematically appraises and evaluates the hospital’s overall operations and reports results to the CEO. Makes presentations to the Board, Board Committees, and medical staff committees as required.
- Establishes and ensures execution of corporate operating policies consistent with the CEO’s broad policies and objectives.
- Reviews hospital activities and operations to ensure compliance with Local, State, and Federal regulations and laws governing business operations, including the Joint Commission, state agencies and other governing bodies.
- Provides support to the CEO in internal and external business matters and pursues active involvement in community activities representing the hospital.
- Maintains sound working relationships with key University staff in the hospital, New Jersey Medical School, and legal counsel, and with outside public and governmental bodies.
- Fosters open dialogue and expression of ideas and promotes communication in all directions throughout the organization.
- Creates an environment that fosters personnel investment and excellence and creates opportunities that give employees latitude to develop and achieve.
- Assigns clear authority and accountability and integrates efforts across units and functions. Monitors results and tackles execution obstacles directly and immediately.
- Leads, influences, and empowers direct reports while encouraging commitment to a common vision and promoting collaborative teamwork.
- Understands and adheres to University Hospital’s compliance standards as they appear in University Hospital’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
- Keeps abreast of all pertinent Federal, State and University Hospital regulations, laws, and policies as they presently exist and as they change or are modified.
- Performs other related duties as assigned.
Professional Experience/Qualifications:
The Chief Operating Officer will have the following experience and qualifications:
- Seven (7) years of senior hospital leadership is preferred with a track record in improving the patient safety and quality.
- A goal‐oriented leader with a focus on analytics to support decision‐making.
- A disciplined problem solver, with excellent written and verbal communication skills, who fosters excellent working relationships with an eye to employee engagement.
- Experience in a unionized hospital is preferred as is experience in an Academic Medical Center.
Education:
Master’s degree in business, Administration, Public Health, or a related health field is required.
To apply, please click on this link: https://kfopportunities.loop.jobs/go/ext/4EWZ0G/242